Posts Tagged ‘rose snyder jacobs’

The RSJ Mannequin Challenge

With the popularity of the Mannequin Challenge this year, we invited each of our departments to get creative and come up with a video showing them “hard at work.” The results? Five great videos that had us laughing all the way to the end of 2016!

Our staff will vote, and the winning team will select a charity to receive a donation on behalf of the firm. Thanks to everyone who took a “pause” to participate!

Feature: Krystal Usher

Krystal and kids

Krystal UsherKrystal Usher is a long-time RSJ team member whom we rely on to keep things running smoothly — and to make her fellow employees smile! She is known for infusing her signature sense of humor into meeting recaps, announcements, events and the morning minutes so we wanted to share a little more about the woman behind the quick wit and bright smile.

What is your current job title?  
Executive Assistant  

How long have you been in this role?  
15 years

How long have you been in your current industry?
20 years

What inspired you to follow this path?
My fast typing score in high school…back when they had actual typewriters.  And teachers who could count that fast….

Krystal and kidsWhat is your favorite part about your current role?
The people.  I get to laugh every day and help my fellow co-workers get their responsibilities handled and out the door with polish and flair!  I also get to trade digs (and awesome sound effects with our dueling phone apps) with my boss who I can say, without a doubt, gets me like no other boss would.  He hired me from a Daily News ad15 years ago and needless to say, we’ve grown on each other.  I may even credit a little of my rough sense of humor and thick skin, to him.   So it’s a pleasure when I can help take a little bit off his desk, mind, task list, shopping list…whatever it takes.

What has been one of the biggest surprises you encountered in your current position?
I’ve grown up here, so I’m afraid not much of anything surprises me anymore.

What are some of the biggest industry changes you’ve observed over the course of your career?
Obviously technology is a big one.  Things are so much faster now, results can be instant, files can be downloaded in seconds, massive documents transferred — safely — in minutes.  But smoking indoors and drinking at lunch time, such a shame those things had to go too.

What is the best piece of advice you ever received?
Tony [Rose] has been my mentor since I came on board and has constantly reminded me how far I’ve come.  In 15 years, it’s hard to pin down just one piece of advice.  But after hanging out so long under his wing, I know that he has taught me to be proud of who I am.  And not just as an employee and a co-worker but as a friend, as a woman, even as a single working mom. He has always helped me be outspoken about what matters to me, passionate about what I feel is right and honest about everything across the board.  No matter what your job, those things can go with you when you leave.

What advice would you have for someone entering this field?
Take notes!!  Find your own method and decorate your desk with wallpaper, montage photos, desk lamps, whatever will make it yours.  Even if it’s just pink paper clips, it’s important to keep little reminders of what makes you smile….

What is your superpower?

That and……..  My daughter made me a cape for my birthday that says, “I’m sober, what’s your superpower?”  So I guess I’m lucky enough to wield that against the forces of evil as well!!  Now all I need is that sidekick…  preferably, male…  and cute…   and buff.


California Franchise Tax Board – Website Changes

CAFTBOn January 1, 2016, the State of California Franchise Tax Board upgraded its website. From now on, when a taxpayer’s personal and/or business account is accessed, they will a receive notification(s) that a tax professional has accessed their account(s).

Several of our clients have contacted us regarding concerns about their account(s) being accessed without their knowledge due to the rise of identity theft and related activities.
At Rose, Snyder & Jacobs LLP, our team members have been thoroughly trained regarding the proper registration process in order to access the FTB website on your behalf. Accounts are only accessed to verify tax payments, view assessments and other items necessary to ensure your tax returns are filed accurately.

If you have received a notification from the FTB regarding this matter and would like to confirm that an authorized employee of Rose, Snyder & Jacobs LLP has accessed your account(s), please contact us.

For more questions related to this topic, please feel free to contact our office and we will be happy to answer any questions.

Our 6th Annual CES Gathering Was Our Most Successful Yet

For the 6th year in a row, we hosted an executive event during CES at Roy’s Restaurant in Las Vegas. This year’s event was our most successful yet, with over 50 executives in attendance.

CES collage2

It was an extraordinary mix of long-time friends of the firm and new faces. Our guests were treated to an afternoon of delicious food, signature cocktails and an opportunity to make new connections. The event was such a success, we extended it an extra two hours! For many it was their first time attending, and the feedback we’ve received has been overwhelmingly positive.

At any business event, it can be challenging for guests to get to know each other. We take pride in our ability to make introductions and get conversations started. This year’s “mysterious” get-to-know-you game helped get lots of people talking and was very well received.

Read about our creative way to help guests break the ice here.

As the hosts of this event, we were thrilled to have opened the door to great conversations, which we believe will lead to new business opportunities and long-lasting relationships for all those who attended. We are extremely happy to have been a part of that!

CES collage(1)

See you next year!

Tapping Into Social Capital for a Great First Impression

Founding Partner Tony Rose has written and spoken about the important role Social Capital plays in the success of your business. So, it is not surprising that at RSJ we place a great deal of importance on your first point of contact with our firm.

Jessica Hull

Jessica Hull, Director of First Impressions

Meet Jessica Hull.

More than a receptionist, Jessica is the first voice you’ll hear when you call our office and the first smile that greets you upon entering our doors. We believe Jessica’s role is critical to our firm’s success as it’s often this first impression that is most memorable to our clients.

Several years ago Tony and Jessica discussed how she may better serve the company in this role, and together they came up with the title Director of First Impressions. They redefined the true meaning of a receptionist and acknowledged that it is a crucial position in our public relations and marketing.

The experience our guests have with our Director of First Impressions reflects upon the entire company. Two years ago, we took it a step further, adding Jessica to the home page of our website to ensure that those who find us online will also experience a warm welcome.

For nine years Jessica has taken her role very seriously, effortlessly putting clients at ease, making them feel comfortable and establishing trust.

We asked Jessica to share some tips for other organizations looking to make a great first impression:

  • ALWAYS have a smile on your face. Positivity comes through loud and clear to a caller. They can tell when a person is smiling over the phone.
  • Dress to impress.
  • Be organized and able to multitask.
  • Be dependable and listen. Be sure the caller or guest knows you understand their needs and that you will respond accordingly and courteously.
  • If at all possible, become involved with marketing. I attend several company events, and that has been beneficial for building relationships with new clients. When they call or come into the office they feel they already know me.
  • Remember how instrumental a first impression is to creating lasting relationships with clients.
  • The client is always right.
  • Let your true personality shine through. I have been told I say my name with a melodic tune “Jessicaaaaaa”. I receive a great deal of comments about it, which I love. The clients seem to be amused by it and I don’t even realize I am doing it.

By tapping into our Social Capital, we have created a warm, welcoming environment for our firm and empowered Jessica to use her talents to contribute to our company’s success. When asked what she loves most about her job, Jessica said, “The importance of my position. I love where I work so I enjoy making a good impression to represent the firm the best I can.”